Returns, refunds and remedies

This policy does not limit mandatory consumer rights. If goods are faulty, damaged, incorrect, not as described or otherwise non-conforming, you may be entitled to repair, replacement, a price reduction or a refund under applicable law.

If you are a consumer, you generally have the right to withdraw from an eligible distance contract within 14 days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party named by you other than the carrier, acquires physical possession of the goods. For one order delivered in separate shipments, the period begins when the final goods or final shipment is received.

Before the withdrawal period expires, send us a clear statement of your decision to withdraw:

Healthy Soul Awareness – Hind Ibrahim Aloufi
Wallensteinstraße 27, 80807 Munich, Germany
Email: team@healthysawarness.com
Phone: +49 176 70986577

You may use the model form below, but it is not mandatory. Sending the notice before the deadline is sufficient.

If you validly withdraw, we will reimburse payments received from you, including the cost of our least expensive standard delivery option. Extra delivery costs caused by choosing a more expensive method are not reimbursed.

We will reimburse without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method unless expressly agreed otherwise. We may withhold reimbursement until we receive the goods or you provide evidence of return, whichever occurs first.

Contact us before returning anything so we can provide the correct return instructions and address. Send eligible goods without undue delay and no later than 14 days after notifying us of withdrawal. You bear the direct return cost unless we tell you otherwise or the goods are non-conforming.

You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The statutory right of withdrawal may be excluded for goods that are not prefabricated and are made according to an individual choice or specification, or are clearly tailored to personal needs. A standard design printed after ordering is not automatically personalised; the exception is applied only when its legal conditions are met.

Other statutory exceptions may apply where provided by law. Your rights regarding defective or non-conforming goods remain unaffected.

Contact us as soon as reasonably possible with your order number, a description and clear photographs where relevant. Do not return items directly to a production partner unless instructed. We will assess the issue and provide the remedy required by law. If tracking indicates a lost parcel, we will investigate with the carrier.

Please review descriptions, size guides and previews before ordering. If the supplied item matches your selection and no withdrawal or defect right applies, a return is not guaranteed. Contact us and we will explain whether a voluntary solution is available.

1. Email team@healthysawarness.com with your order number and request.
2. Attach photographs when an item is damaged, defective or incorrect.
3. Wait for our return instructions before sending anything.

We normally acknowledge requests within two business days.

Healthy Soul Awareness – Hind Ibrahim Aloufi
Wallensteinstraße 27, 80807 Munich, Germany
Email: team@healthysawarness.com
VAT ID: DE457277468