Return & Refund
Return & Refund Policy
At Healthy Soul Awareness, all products are custom-made upon order through our Printful partner. Because of this, all sales are final, and returns or refunds are not accepted for reasons like a change of mind or incorrect size selection.
Our Commitment to Customer Satisfaction
We are dedicated to providing a seamless shopping experience. If your product arrives damaged, defective, or incorrect, please contact us within 10 days of receiving your order, including your order number and photos showing the issue.
Return Policy Coverage
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Damaged or Defective Products:
- We will resend the item or provide a full refund at no extra cost.
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Lost Orders:
- If your order is lost during shipping, we will coordinate with the shipping company and send a replacement at no additional charge.
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Incorrect Items:
- If we make an error (wrong design, size, or item), we will replace the item or issue a refund.
Cases Not Eligible for Return
- Wrong Size or Design Selection by the Customer:
- To avoid this, please double-check size charts and preview designs carefully before purchasing.
- As an alternative solution, we offer a 15%-20% discount on reorders in such cases.
How to Request a Return or Refund
- Contact us via email within 7-10 days of receiving your order.
- Include a detailed description of the issue along with clear photos of the product.
- We will process your request promptly and work to find the best solution for your satisfaction.
8. Contact Information
For inquiries about this policy, reach us at:
- Email: info@healthysawarness.com
- Phone: 017670986577
- Response Time: We aim to respond to all inquiries within 24 hours.
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Additional Notes
We strive to offer a remarkable experience that blends high-quality products with exceptional customer care. Thank you for choosing Healthy Soul Awareness and trusting us to help create meaningful spaces in your life!
