Frequently asked questions
Clear answers about ordering, payment, delivery, returns and caring for your pieces.
Reviewed 6 September 2026
Find quick answers below. If your question is about an existing order, include your order number when you contact us so we can help faster.
1. What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary by device and country. They normally include major debit and credit cards and any supported digital wallets shown during checkout.
2. Can I cancel or change my order after placing it?
Contact us immediately. Because products move into on-demand production quickly, changes or cancellation may no longer be possible once fulfilment has started. Your statutory consumer rights remain unaffected.
3. How can I track my order?
When tracking is available, we email the tracking link after dispatch. It may take up to 48 hours for the carrier to show the first scan.
4. How long does shipping take?
Most products require approximately 2–5 business days for production before dispatch. The transit estimate shown at checkout begins after production and can vary by destination, carrier, customs and seasonal demand.
5. Do you offer international shipping?
We ship to supported destinations shown at checkout. Middle East orders receive a manual review before production so we can confirm availability, address details, carrier options, customs considerations and the final shipping cost.
6. What if my package is delayed or lost?
Check the tracking link first, then contact us if there has been no movement for an unusual period. We will investigate with the carrier and arrange the remedy required by law when a parcel is confirmed lost.
7. Can I return or exchange my order?
Eligibility depends on the reason and the applicable law. Personalised goods may be excluded from the statutory withdrawal right, while faulty, damaged, incorrect or non-conforming goods remain covered. Read our Refund and Returns Policy and Right of Withdrawal before sending anything back.
8. Do you offer refunds?
Yes, when a refund is required by law or approved after reviewing your request. Approved refunds are returned to the original payment method; your bank or payment provider may need additional processing time.
9. Will product colours exactly match my screen?
We aim for accurate previews, but screens display colour differently and printed results may vary slightly by material, ink and production process. A minor display-to-print variation is not necessarily a defect.
10. How should I care for printed apparel?
- Wash cold, inside out, with similar colours.
- Use a gentle cycle and mild detergent.
- Do not use bleach or harsh fabric treatments.
- Air dry when possible, or tumble dry on low heat.
- Do not iron directly over the printed design.
Always follow the care label attached to the product when it gives more specific instructions.
