Frequently Asked Questions
Welcome to our FAQ section! Here, we answer the most common questions about orders, shipping, and returns. If you need further assistance, feel free to contact us.
1. What payment methods do you accept?
We accept debit & credit cards (Visa, MasterCard, American Express), Google Pay, and Apple Pay for secure and easy transactions.
Â
2. Can I cancel or change my order after placing it?
Orders are processed quickly. If you need to cancel or modify your order, please contact us within 12 hours of placing it. Once the order is in production, we cannot make changes.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email and can also check your order status in your account dashboard.
4. How long does shipping take?
Shipping times depend on Printful’s processing time, your location, and global events. On average:
- EU & UK: 5-10 business days
- Other locations: Varies based on the shipping provider
5. Do you offer international shipping?
Currently, we ship to European Union countries and the UK. Shipping costs will be calculated at checkout.
Â
6. What if my package is delayed?
Delays can occur due to seasonal demand, customs processing, or global events. If your package is delayed beyond the estimated time, please contact us for assistance.
7. Can I return or exchange my order?
Since we work with Printful, we only offer refunds or replacements for:
- Damaged or defective products
- Incorrect items received
If you received the wrong or damaged item, please contact us within 7 days with clear photos of the product.
8. Do you offer refunds?
Refunds are available only for defective or incorrect products. We do not offer refunds for:
- Customer-ordered wrong size or design
- Shipping delays out of our control
9. Will the colors of my product match what I see on my screen?
We ensure high-quality printing, but colors may slightly vary due to screen display settings.
10. How should I care for my printed apparel?
To maintain the quality of your printed items:
- Wash in cold water
- Turn garments inside out
- Do not use bleach or harsh detergents
- Tumble dry on low heat or air dry
If you have any additional questions, feel free to contact us 💙.
